01
Return Eligibility
Request Within 10 Days of Delivery
A return or exchange request must be submitted
within 10 days of receiving your order.
A product will be eligible for return or exchange if:
- The product received is incorrect or incomplete
- The product is defective or damaged
- The product is unused, unworn, and unwashed
- The product is in the same condition in which it was delivered
- All original tags, accessories, and packaging are included
- A valid order number, receipt, or proof of purchase is provided
DiscountOffers.pk reserves the right to reject any return or exchange request
if the product has been used, washed, damaged after delivery, altered, or
returned without its original tags, packaging, accessories, or other components.
Requests involving misuse of the policy may also be declined.
03
Return Shipping Process
Approved Returns Are Guided by Our Team
Once your return or exchange request has been registered and approved, our
Customer Care team will guide you through the return process.
Depending on your location and the nature of the request, you may be required to:
- Drop off the product at the nearest designated drop-off point
- Wait for collection through our pick-up service, where available
Please note that the pick-up service is available only in selected areas.
A return shipment may take approximately 3 to 4 working days
to reach our return facility.
04
Inspection and Approval
Every Returned Product Is Checked Carefully
Once the returned product is received, our team will inspect it to verify
that it meets the eligibility conditions mentioned above.
After inspection, you will be notified about approval or rejection of your
refund or exchange request. The final resolution depends on product condition,
issue type, product availability, and the option selected by the customer.
06
Exchanges
Replacement Dispatch Subject to Availability
Once an exchange request has been approved, the replacement product will be
dispatched subject to availability.
Exchange orders are normally delivered within
3 to 5 business days after dispatch, the same as our
standard delivery time.
Customers may exchange the approved product for another product of
equal value to the original order. If the requested
replacement is unavailable, our Customer Support team will guide you.
